Terms & Conditions – Grundfos Care SCALA2 Platform
1. Platform Overview
The Grundfos Care SCALA2 platform provides a digital service for product registration, service request management, and customer communication. The platform's responsibility is limited to receiving and managing service requests. Field services, where required, are carried out by authorized distributors or approved service partners.
2. Eligibility
The platform is intended for legally eligible end customers who have purchased a genuine Grundfos SCALA2 pump.
3. Use of Data
The customer agrees to the collection, use, and processing of the information provided for the purposes of product registration, service request management, and communication regarding service requests, in accordance with the applicable Privacy Policy and relevant laws and regulations.
4. Registration and Verification
Customers may be required to provide certain information and supporting documents, including contact details, the product serial number, purchase invoice, photographs, or videos, for the purpose of verifying the product and processing the service request.
5. Use of Data
The customer agrees to the collection, use, and processing of the information provided for the purposes of product registration, service request management, and communication regarding service requests, in accordance with the applicable Privacy Policy and relevant laws and regulations.
Note: This clause appears twice in the original Arabic document.
6. Customer Responsibility
The customer is responsible for ensuring that all information and documents submitted are accurate and complete. The customer agrees not to provide false information or misuse the platform in any unlawful manner.
7. Product Registration and Warranty
Product registration, submission of the purchase invoice, or creation of a service request does not constitute acceptance of a warranty claim or approval for repair or replacement. All warranty claims are subject to technical inspection and verification against the applicable warranty terms and conditions.
8. Service Requests
Service requests may be assigned to an authorized distributor or approved service partner responsible for the customer's region. Services will be provided in accordance with the procedures and standards established by the respective service provider.
9. Customer Communication
The customer agrees to be contacted via WhatsApp, telephone, SMS, or email regarding product registration, service requests, updates, and follow-up communications.
10. Platform Availability
The platform is provided on an "as available" basis. Availability may be temporarily affected by maintenance, system updates, technical issues, or circumstances beyond reasonable control.
11. Limitation of Liability
Grundfos' responsibility is limited to managing service requests and communication through the platform. To the extent permitted by applicable law, Grundfos shall not be liable for any indirect, consequential, or incidental damages, or delays resulting from circumstances beyond its reasonable control.
12. Request Closure and Verification
Additional information may be requested to verify a service request. Grundfos reserves the right to close a request if the required information is not provided or if the applicable eligibility requirements are not met.
13. Amendments
These Terms & Conditions may be updated or amended from time to time. Any changes shall become effective upon publication through the platform's official communication channels.
14. Governing Law
These Terms & Conditions shall be governed by the laws and regulations of the Kingdom of Saudi Arabia.
15. Electronic Acceptance
By using the platform, submitting information, or creating a service request, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.
